Frequently Asked Questions
Are you a factory or trading company?
We are a factory with export capabilities, specializing in cleaning and pool products for more than 15 years.
What quality certificates do your products have?
Our products have passed the ISO2000 quality system certification and BSCI certificate requirements.
How can I obtain a sample?
We can provide free samples; you only need to cover the freight costs. The shipping fee is often fully refundable upon your next formal order.
Can you assist with product design and development?
Yes, we have a professional product development team and complete equipment to help turn your ideas into finished products.
What is the minimum order quantity (MOQ)?
Normally the MOQ is between 1000 to 2000 pcs, though we can accept smaller quantities for specific product lines.
What is your standard delivery timeline?
Standard delivery takes about 30-40 days after confirmation. In-stock items can be shipped within one week.